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![PDF] Patient Satisfaction Analysis of Service Quality with Importance Performance Analysis (IPA) Method and Customer Satisfaction Index (CSI) | Semantic Scholar](https://d3i71xaburhd42.cloudfront.net/1f397fd797c27926f6c2f358a3fc3045a9557c46/3-Table1-1.png "PDF] Patient Satisfaction Analysis of Service Quality with Importance Performance Analysis (IPA) Method and Customer Satisfaction Index (CSI) | Semantic Scholar")
PDF] Patient Satisfaction Analysis of Service Quality with Importance Performance Analysis (IPA) Method and Customer Satisfaction Index (CSI) | Semantic Scholar
09 July 2008, Rome European conference on Qualitywww.stat.gov.lt System of customer satisfaction surveys & calculation of customer satisfaction index in. - ppt download
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